More and more U.S. employers are recognizing the benefits of internal ADR systems.Simple processes like "open door/open floor' can reduce an employers legal costs considerably.In addition ,the mediation step in most ADR programs is a process of communication.The mediator facilitates clear communication and defuses emotions and conflict behaviors that impede communication.

Mediator competence stems from innate ability and learned skills,as well as time and experience.Knowlege of the process must be artfully combined with sensitivity to individual clients and particular situations.At all times the mediator is a professional .The mediation process is one in which relationships and communities are mended.The mediator serves as guide,facilitator and coach.As parties begin to hear one another and "walk in another's shoes," they bring to the process new understanding,a willingness to explore new options and and agreements. James McElroy Esq.
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